We did a full a day Shanghai tour with Nancy and had an enjoyable and informative day. Nancy was knowledgeable and friendly. She showed us around the city and gave us lots of good and helpful information. Nothing seemed to be rushed and we were able to look at area that we would like to re-visit ourselves i.e. The Bund area etc. Lunch was taken in a local cafe/restaurant, that we probably wouldn't have gone to ourselves and it turned out to be very tasty with a range of food being chosen for us by Nancy. Overall a very enjoyable trip and communication with Shanghai Private Tour was excellent - They answered any queries that we had before the day of our tour.

Reviewed to: Full-Day Shanghai Private Tour: Exploring Shanghai Splendid Highlights of Past and Present

We had a wonderful day exploring Shanghai. Autumn was our guide and she was fantastic. She provided insight into cultural, historical and architectural details of each site we visited. She never rushed us and was just a lot of fun. The conversation flowed easily all day and we always felt safe and comfortable. I would very highly recommend this tour (particularly with Autumn!).

Reviewed to: Discover Shanghai: Flexible One-Day Highlights Tour with Expert Guide

Another interesting day trip. Our guide Nancy is very knowledgeable and spoke excellent English. She had a very warm and pleasant manner. We have learned many historical facts from her. I am thankful that we did not have a lot of time shopping at the silk factory for it could turn out to be an expensive experience. We bought some good silk products. The lunch was delicious. Boat ride was good. Our driver provided us with a most exciting ride through the heavy traffic. Looking forward to coming back for more.

Reviewed to: Suzhou Highlights Day Tour from Shanghai by High Speed Train

Bonnie was very helpful and diligent when we communicated to finalise our trip details. We were picked up from our hotel by private cardrove to the Shanghai train station. Our guide Alex waited for us at the high speed train station. It was much easier to have someone helped us through the station from picking up the tickets to the train seats. Last time we did it ourselves and it was a challenge. Alex speaks excellent English and is very knowledgeable. The trip was relaxing and we visited sites at our own pace. He gave us a lot of insight into chinese history and the surrounding area. We did not take the boat ride but looks worth trying next time (make sure to plan accordingly).

Reviewed to: Suzhou Highlights Day Tour from Shanghai by High Speed Train

Another amazing trip with Nancy as our guide to Hangzhou. We had booked this for two of us but 8 others from our tour party managed to get on the trip with us. The trip was very well organised and once again Nancy looked after our needs so we'll. She planned the trip with us and her organisation of transport tickets and tourist spot visits was very well handled and we felt well looked after and supported by Nancy all the way. The bullet train ride visit to tea plantation lunch at the plantation our visit to Lingying Temple and the boat trip on West Lake was amazing. The Impression westlake show was really spectacular! we were amazed by the location, production, everything! worth our trip, time, and money! Thank you Nancy from all my group for taking such good care of us and teaching us so much about this city.

Reviewed to: Convenient Shanghai to Hangzhou Day Tour: Elegance and Comfort with Impression West Lake Show

Our private guide, Bonnie, took us to the most beautiful and authentic spots in Hangzhou! An ancient Buddhist temple next to a mountain with many holy statues carved in the rock, picturesque tea villages with tea plants in terraces embracing the mountains to the horizon, and the grand finale at the lake with the lotus plants and forested beaches, a great day indeed!

Reviewed to: Luxurious Getaway: Comfortable Business-Class High-Speed Train Day Trip from Shanghai to Hangzhou

Highly recommend the trip! It was easy to connect with the tour agency ahead of time, and I was reminded to bring an umbrella and my passport in order to board the train to HangZhou the next day. The attention to detail was appreciated and everything on the day of the trip ran smoothly (from the driver pick-ups to getting to the station with time to spare). My guide’s name was Bonnie and she was very knowledgeable and easy to make conversation with. Not only did I learn about HangZhou, but I also got insights into daily Chinese life from the dating scene to apartment prices in Shanghai. Although the weather was horrible with nonstop rain in HangZhou, I enjoyed my private day trip and Bonnie was able to think of alternative activities when the rain got too heavy to walk outside. The trip is pricey but I personally thought it’s a great way to see and learn about the famed West Lake and surroundings if you are not familiar with transport in China or do not have the time/energy to research and navigate on your own.

Reviewed to: ‘Heaven On Earth’ Hangzhou Day Trip from Shanghai by Bullet Train

Let us start with the various points.

1. Meals: In general the meals arranged (lunches and a few dinners) were of a very good quality and plentiful. We seldom managed to eat all the food that was served.

2. Guides: The guides knowledge of the English language was very good. They were all very knowledgeable about their city and the various sites we visited. Not only that but they took great care of us from the moment they met us on arrival in the airport until departure. They were with us every moment of the day and kept us well informed of all that was of interest and tried to assist in any possible way. Most of them were very likeable persons and it was great to be in their company. They were not just robots but persons one could discuss all kinds of subjects with. We felt very comfortable with the guides and considered them as friends by the time we had to leave for the next city.

- Linda in Beijing. She was a very nice and likeable person and we got on with her very well. When we had to leave Beijing we almost felt sorry for losing a close friend.
- Lily in Xian. She was also very nice and a lovely gentle personality.
- Oliver in Shanghai. A calm and very friendly person. A pleasure to talk with.

As to the specific items:

1) All the guides were assertive in offering relevant knowledge about the sites we visited (and often more than that). If we had any questions left they never remained unanswered.
2) All the guides had a thorough knowledge of the English language and at no time did we have any communication problems.
3) All the guides had an admirable knowledge of their city and sites we visited.

3. Drivers & Cars: The service attitude of all the drivers was excellent. In general they were also very good and safe drivers considering the often very busy roads and chaotic traffic. The most courteous of all the drivers was the one in Beijing. All the cars were kept clean. The car in Xian was the best of all: brand new and spacious and very comfortable. The car in Shanghai was noisy and I believe the shock absorbers need to be replaced.

4. Hotels: The hotels were generally of a very good standard. Hotel service and room hygiene was satisfactory. Breakfast was good. Before coming to China we were warned that the beds in the hotels are often very hard but we had no problems all beds with just one exception were comfortable.

Overall, EXCELLENT tour. PERFECT organization.

Reviewed to: 7 Days Shanghai Xian Beijing Golden Triangle Tour By Train

Bonnie created a wonderful itinerary for our one week private tour of China in September 2019. Corresponding by email with my brother-in-law, Bonnie offered suggestions and alternatives based on our interest in photography, and getting off the beaten path, yet fitting in the major must-see venues. The six of us (me, my wife, my sister, brother-in-law, and another couple) thoroughly enjoyed the experience. The guides were friendly and knowledgeable, and a diverse representation of modern Chinese people. The spoke candidly about life in China, and even a little (but very little) politics. Overall this was definitely a 5-start experience.

Reviewed to: 7 Days Shanghai Xian Beijing Golden Triangle Tour By Train

I just returned from a whirlwind 8 days in Shangnai, Xi'an, and Beijing, and I couldn't be more impressed with the quality of this tour company! As a woman traveling alone who doesn't speak Chinese, it was wonderful to know that I had someone looking out for me at each of my stops, plus someone to answer my every question and see to all of my special requests. I was also very pleased with the little extra touches, such as phone calls from my tour organizers Sam and Bonnie, to ensure that everything was going well and that I had no concerns. My guides and drivers were all A+, and when it came time to say goodbye to China, I felt as though I had said goodbye to six good friends. Thanks for such a wonderful experience!

Reviewed to: 7 Days Shanghai Xian Beijing Golden Triangle Tour By Train