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Most Asked Questions about Shanghai Private Tours

Can you arrange tickets and skip-the-line access?

Yes, we can arrange attraction tickets in advance for you, ensuring a smooth and stress-free experience throughout your Shanghai trip. Popular sites like Shanghai Tower, Oriental Pearl TV Tower, Yu Garden, and Disneyland Park often have long queues, especially on weekends and holidays.

Booking tickets through us guarantees priority or skip-the-line access at many attractions, saving you valuable time. Although security checks are still mandatory for safety reasons, these are usually quick and efficient. For free attractions like Shanghai Museum, we also handle required reservations due to visitor limits, so you don’t have to worry about availability.

We carefully coordinate your visiting schedule to avoid peak times and overcrowded periods, making your experience more enjoyable. For instance, we may recommend visiting The Bund in the evening to enjoy both fewer crowds and stunning city lights. By pre-booking your tickets with us, you get to focus on enjoying Shanghai’s highlights instead of standing in lines.

What about meals and dietary preferences?

We recognize that food is an essential part of travel, and we take your dietary needs seriously. Whether you are vegetarian, vegan, halal, kosher, gluten-free, or have specific allergies, we will tailor meal options accordingly.

Before your trip, we collect your dietary requirements to inform our partnered restaurants and hotels. Shanghai offers a diverse culinary scene, and we work with reputable venues that can accommodate various diets without compromising on flavor or quality. For example, vegetarian guests can enjoy delicious stir-fried vegetables and tofu dishes, while halal options are available in areas like Huxi Muslim Food Street.

We can also arrange special culinary experiences like dumpling-making classes or street food tours, giving you a deeper connection to local cuisine. If you prefer flexibility, we provide trusted dining recommendations that suit your preferences. We ensure meals during tours are varied, balanced, and adapted to your comfort, so your dining experience is as memorable as your sightseeing.

How do I pay and what is the cancellation policy?

We offer multiple secure payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. A deposit—usually 20-30% of the total tour cost—is required to confirm your booking, with the remaining balance due 15 to 30 days before your departure.

Our cancellation policy is designed to be fair and transparent. If you cancel 30 days or more before your tour, you receive a full refund minus any non-refundable fees. Cancellations made 15 to 29 days prior result in a 50% refund, while cancellations within 14 days are generally non-refundable.

For peak travel seasons or special events, stricter cancellation terms may apply, and we will always inform you upfront. We handle all cancellations and refunds professionally and promptly, and in case of emergencies, we try to offer flexible rescheduling options. Payment details and policies are clearly communicated in writing for your peace of mind.

How do you handle payments? Do you require a deposit? Do you take credit cards?

We accept all major credit cards, PayPal, and international bank transfers, making payment convenient and secure. A deposit, usually 20-30% of the total price, is required to confirm your booking and secure hotels, transportation, and guides, especially during busy seasons.

Full payment is generally due before your arrival, but for last-minute bookings, we may require payment in full upfront. All transactions are processed through secure platforms to protect your information. We provide official receipts and can arrange payment plans if needed, ensuring a smooth, transparent process that allows you to focus on enjoying your trip.

Where to Stay & Recommended Hotels in Shanghai?

We recommend hotels to suit all budgets and preferences. For luxury stays, The Peninsula Shanghai and Waldorf Astoria offer exceptional comfort and river views. Mid-range travelers might prefer Radisson Blu or SSAW Boutique Hotel, known for style and location. Budget-friendly options include Campanile Shanghai Bund Hotel and Motel 268, offering clean, convenient accommodations.

Many travelers enjoy boutique hotels in the French Concession for their historic charm and cozy atmosphere. All recommended hotels are vetted for safety, cleanliness, and quality service. We can include hotel bookings as part of your package for a seamless experience and tailor accommodation choices to your desired location and amenities.

What are the most popular places to visit in Shanghai for first time travelers?

First-time visitors should not miss the iconic Bund, with its historic waterfront and views of Pudong’s futuristic skyline. Yu Garden offers classical Chinese landscaping and nearby traditional bazaars. The Oriental Pearl Tower and Shanghai Tower provide breathtaking panoramic views.

The French Concession’s leafy streets are perfect for leisurely strolls, while Nanjing Road offers vibrant shopping and entertainment. For art lovers, M50 Art District and Shanghai Museum showcase local culture and history. Zhujiajiao Water Town is a charming day-trip option for traditional canal scenery. We design itineraries that balance history, culture, and modern attractions for an enriching experience.

How can I book your Shanghai tour?

You can book by contacting us via email, phone, or through our website’s booking form. Provide your travel dates, group size, and preferences, and we’ll create a customized itinerary with a detailed quote. After confirming, a deposit secures your arrangements.

We handle hotel, transportation, guide, and ticket bookings, providing you with all pre-trip information, including visa tips and packing advice. If unsure which tour suits you best, we offer free consultations to help tailor your trip. Payment is easy and secure, with confirmation sent promptly to give you peace of mind.

Do all of your guides speak English?

Yes, all our guides are fluent in English and licensed professionals with extensive experience. They deliver engaging commentary, explaining the history, culture, and practical details at each site. Our guides adapt their communication style to suit your interests and pace, whether you want detailed insights or a lighter overview.

Many have expertise in fields like art or architecture, enriching your experience. Beyond tours, they offer useful tips on dining, shopping, and entertainment. Their warm and professional service ensures you feel welcomed and informed throughout your visit.

Do you have guides that speak other languages?

We can arrange guides fluent in French, Spanish, German, Italian, Japanese, Korean, and more, subject to availability. Early booking is recommended to secure multilingual guides. These guides provide culturally tailored explanations, ensuring clear communication.

We also offer certified interpreters for business travelers needing language support during meetings. Multilingual guides enhance group tours with diverse participants, providing smooth and inclusive experiences.

How can I get to Disneyland Park?

Shanghai Disneyland is located in Pudong, about 40-60 minutes from central Shanghai. Options include private transfer, taxi, or Metro Line 11 to Disney Resort Station. We offer round-trip private transport with hotel pickup and drop-off for maximum convenience.

Early arrival is advised to make the most of your day. We pre-book tickets and can suggest optimal routes to cover major rides and shows. For families, stroller rentals and child-friendly dining can be arranged. During busy periods, our guides assist with ride scheduling and using Disney Premier Access to reduce wait times.

Can I modify a tour if I've already seen some of the sites in the itinerary?

Absolutely. Our tours are fully customizable. Let us know which sites you’ve already visited, and we’ll suggest alternatives such as cooking classes, art galleries, or visits to nearby water towns. Changes can often be made even during the trip, schedule permitting.

For example, if you’ve been to Yu Garden, we might visit Guyi Garden or Shanghai Botanical Garden instead. Flexibility ensures your itinerary matches your interests perfectly.

If I am traveling to Shanghai during the Chinese New Year or other holidays, will most shops be closed and will the city still be good for first-time travelers?

During Chinese New Year, many small shops and family businesses close for several days, but large malls, major attractions, and hotels remain open. The city is adorned with festive decorations, lanterns, and cultural performances like dragon dances, offering a unique experience.

While some museums may have reduced hours, places like The Bund, skyscraper observation decks, and Disneyland operate normally. Booking accommodations and transportation early is essential due to high demand. Although crowds increase at popular spots, our itineraries are adjusted to avoid peak times, ensuring a pleasant visit.

What items can tourists buy while in Shanghai?

Shanghai offers a wide range of souvenirs, including silk scarves, jade jewelry, hand-painted fans, calligraphy sets, and traditional crafts. Markets such as Tianzifang and Yuyuan Bazaar feature teapots, paper cuttings, and Chinese knots.

Local food souvenirs include dragon well tea, white rabbit candy, and regional sauces. We can recommend trustworthy shops to avoid counterfeits and assist with international shipping for larger purchases.

Where can I see Panda in Shanghai?

Shanghai Zoo and Shanghai Wild Animal Park have giant panda enclosures designed to mimic their natural habitat. While these provide a delightful visit, for a more immersive panda experience, we can arrange a side trip to Chengdu in Sichuan Province, home to the world-famous Panda Breeding and Research Center.

There you can see pandas of all ages and participate in volunteer programs. If time is limited, a visit to Shanghai’s zoo remains a charming opportunity to see these iconic animals.

What about scams in Shanghai? Tea tasting, Chinese medicine, massage, sex trade, art?

There are several common scams in Shanghai targeting foreigners to be aware of, such as unofficial taxis since they will adjust the meter for extra cost and not take you to your designated place, whisky and tea ceremony scams… Generally speaking, China is a safer country than many, but it pays to know the common scams in China and other security risks you may face, especially as a foreigner traveling or working here.

Is it easy to travel from Shanghai to Hangzhou and Suzhou?

Yes, both cities are conveniently connected to Shanghai by high-speed train—Hangzhou is about 1 hour away and Suzhou around 30 minutes. Trains run frequently, and we can arrange tickets with reserved seating for you.

Private car transfers are also available for comfort and flexibility. Hangzhou is famous for West Lake and tea plantations, while Suzhou is renowned for classical gardens and canals. Guided day trips to either city are popular and can be added to your itinerary for a rich cultural experience.

Can I book online ticket for Shanghai Disneyland?

Yes, it's available. Book Disneyland Shanghai Theme Park 1 Day Tickets online: Visit the newest Disneyland in the world and 1st Disneyland in China. You can Buy Disneyland Attractions One Day Ticket in Shanghai at their official website. Simply show your passport to enter in, avoid the queue, and save time. We can also help you book the Shanghai Disneyland Tickets.

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Why Choose Us, About Us

Authentic Experiences: Genuine local experiences that immerse you in the true essence of Shanghai and beyond.
Safety First: Highest safety standards with secure activities and reliable transportation.
Customizable Tours: Flexible itineraries tailored to your interests and needs.
Local Expertise: In-depth knowledge of Shanghai and China, offering exclusive insights.
Professional Guides: Licensed bilingual guides with over 5 years of experience.
Comfortable Travel: Experienced drivers and well-maintained vehicles for a smooth journey.
Sustainable Tourism: Commitment to responsible tourism and supporting local communities.
Customer-Focused: Personalized service and continuous improvement based on your feedback.
Free Cancellation: Cancel up to 24 hours before travel for flexibility and peace of mind.
24/7 Support: Round-the-clock assistance for any questions or help needed.

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