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Most Asked Questions about Shanghai to Hangzhou tour

What should I do if I plan a extend day to Hangzhou from Shanghai?

Hangzhou is regarded as “Heaven on Earth” city in China. You can visit lots of places in one day since the attractions is close to each other. Taking a boat cruise to appreciate the beautiful West Lake, enjoy a leisure walk around the lakeside park, pay a visit for the largest and oldest Buddhist Temple (Lingyin Temple), stop for a while at local tea village to drink cup of famous Dragon Well Green Tea…

Which is the best way to travel from Shanghai to Hangzhou?

The best way is taking high speed train to Hangzhou. Distance between Hangzhou and Shanghai is only about 110 miles (180 kilometers). It takes 45 minutes - 1 hour to get to Hangzhou (takes 1 hour - 1h30min back from Hangzhou; 

Can you arrange the Shanghai hotel & train station private transfer if we take train to Hangzhou for tour?

Yes, we provide Shanghai car rental service. We can arrange the transfer between Shanghai hotel and train station. If you book the service with us, our driver will pick you up from your hotel lobby with a welcome sign at the appoint time and pick you up once you back to Shanghai. We provide door to door service.

How can I book the train ticket to Hangzhou and how long does it take from Shanghai to Hangzhou?

As for the train tickets, you can book it online(www.trip.com) on your own and collect the train tickets from the tickets office with your passport and booking code or ask your Shanghai hotel to help you to book it. We can also help to book train tickets for you, and deliver to your hotel. But we will charge a fee for booking service. Normally, it takes around 1 hour between Shanghai and Hangzhou by high speed train.

I will arrive at PVG airport Shanghai, how can I go to Hangzhou once I arrive?

There are 5 ways to get from Shanghai Pudong Airport (PVG) to Hangzhou by subway &train, bus, taxi, private transfer. It takes around 3 hours by bus to Hangzhou downtown and costs around 100RMB/per person. If you travel light, we recommend taking the subway from PVG to Shanghai Hongqiao station first, then taking high speed train to Hangzhou, which is the fastest option.. If you want to book a private transfer to Hangzhou, we provide a secure, reliable, fast and serene airport, train, port transfer and taxi tour service.

Can you arrange the Hangzhou Alibaba HQ inside visiting from Shanghai for my group?

Unfortunately, we can’t arrange the tour inside the Alibaba Headquarter now due the security reason. You can contact the company directly or we can change to some other run by Alibaba Company, such as Fresh Hema Store and Unmanned Supermarket. We can provide bilingual translator, car rental service and other Hangzhou city tour.

How can I find Hangzhou guide once arrive for our Shanghai Hangzhou Tour by train?

Our Hangzhou local guide will meet you at the exit of train station with a welcome sign “Hangzhou Private Tour”. Please look for the sign once you arrive. 

Note: If you arrive at Hangzhou East Station follow the south arrival exit since there are 2 exit in this station.


Where can I book the train tickets from Shanghai to Hangzhou?

For booking the train ticket, you can ask your Shanghai hotel help you book it, or you can book it online by yourself (www.trip.com). By the way, we provide train ticket booking service as well. Feel free to contact us if you need help. 

When is the earliest train from Shanghai to Hangzhou and the latest train return to Shanghai?

The earliest train is G4831 at 05:16. The latest train from Hangzhou to Shanghai is G4938 at 23:59 in the midnight.

What is the price for Shanghai to Hangzhou train tickets?

High speed train seats are divided into three levels, second class seats, first class seats and business seats. The ticket price for second-class seats is 73 RMB/ticket, for first-class seats is 117 RMB /ticket, and for business seats is 219.5 RMB/ticket.

How do we book the tour and make your payment? Can we pay in RMB cash upon arrival at Hangzhou station?

You can send your inquiry and requirement to us by email. We will help you customize your own Hangzhou tour. And you are required to pay the deposit by PayPal, WeChat, Alipay or Bank transfer to us in advance to confirm your tour booking. And the balance you can pay our guide in cash RMB when you arrived at Hangzhou station.

Do you provide Hangzhou day tour during the Chinese New Year? We are in Shanghai Now.

The Hangzhou tour from Shanghai is daily available. But the train tickets between Shanghai & Hangzhou might be sold out due to our Spring Festival. You can contact us by email in advance to check the train ticket availability.

Could you pick us up at the train station? How do I find our guide once we arrived in Hangzhou train station?

Yes, pick up service can be arranged at Hangzhou train station. Our guide will pick you up at the exit of the train station with a welcome signage “Hangzhou Private Tour”. Upon your arrival in Hangzhou, follow the crowds and walk to the exit, you’ll find the sign easily.

How far from the West Lake to Hangzhou East Railway Station?

It’s around 15km from the West Lake to Hangzhou East train station/Hangzhou Dong station. If you want to the train station to catch your train. You’d better leave 1.5-2 hours head the train departure. Since the Hangzhou traffic is not very good, there are so many tourists come from different places.

I will travel to Shanghai in May and plan a one day tour in Hangzhou, is there any place in Hangzhou related to ceramics I can visit during my visit?

As for one day in Hangzhou, we highly recommend you visit Lingyin Temple and West Lake Area for one day trip. If you are interested in ceramic culture, you are sure to go to Southern Song Dynasty Guan Kiln Museum, or find a ceramics shop to learn and experience around the Nanshan Road Area. Please kindly note the museum is not available on Monday.

Does your Hangzhou day tour from Shanghai by train include the Longjing Tea Plantation visit?

Longjing Tea Green Tea Plantation or (Dragon Well Tea) is one of the most popular attractions in Hangzhou. A visit in Hangzhou can’t without a visit to the Green tea plantation. We definitely include this place in our tour to show you the Hangzhou tea culture. By the way, we can make a customized tour based on your requirements.

When is the best time for the Plum flower in Hangzhou and how about the weather?

The plum normally blossoms in mid-winter during January and February when all flowers die and the land is pale in color. Hangzhou Botanical Garden and Chaoshan Plum Garden in Yuhang District are the best places to enjoy the plum during the winter. The coldest month in Hangzhou is January with an average temperature of 3℃ with some snow.

How long is the drive from Shanghai to Hangzhou?

Driving distance from Hangzhou to Shanghai is 174 kilometers (108 miles) and it takes around 2.5 hours from Shanghai downtown to Hangzhou. We highly recommend you take high speed train instead of car since it’s much more comfortable and economic, moreover it saves time since it only takes around one hour by train.

If we book a Hangzhou 2-day tour from Shanghai, can you arrange accommodation for us? We prefer comfortable hotel.

Yes, the hotel can be included. As for comfortable hotel, we recommend Huachen International hotel, located in Hangzhou city center, it only takes 5 minutes walking to the West Lake, and it’s also very close to Shopping mall where you can find authentic Hangzhou style dishes.

I will transit in Shanghai Pudong International Airport, can I enjoy the 144 hours visa-free policy to visit Hangzhou from Shanghai?

Yes, it’s available. Shanghai, Jiangsu, and Zhejiang introduced the 144-hour visa-free transit initiatively, which targets citizens from 53 countries and regions and allows them to transit in the three places for a stay length not more than 144 hours or six days. A 144-hour visa-free tour to China has become a reality. We can customize a tour for you to make the most of your time. Just let us know your interests and requirements.

What should I take along with while traveling to Hangzhou from Shanghai by high speed train?

Passport is one of must things when you take train from Shanghai to Hangzhou. You are required to show your passport when you buy and collect the tickets. Comfortable shoes is also a must since you will undoubtedly be doing a lot of walking when you visit the attractions in Hangzhou. If you are photography lover, do not forget your camera, film and batteries, or you will never forgive yourself. Besides, an umbrella is another must. Shower in Hangzhou is frequent, so bringing an umbrella with you is a good choice.

Is there any problem with the language barrier if I travel to Hangzhou?

There are not as many English speaking people in Hangzhou as in Beijing or Shanghai, so it’s quite difficult for you to visit in Hangzhou alone. We highly recommend you hire an English speaking tour guide who can show you Hangzhou in the best as well as save your time.

Where is the best place for hiking in Hangzhou for one day from Shanghai?

This is a popular hiking route in Hangzhou, which starts from Lingyin Temple and passes through Tianzhu Hill to Meijiawu Tea Cultural Village. The whole line is rich in mountains and plains. Looking far away on Meiling Ancient Road, the mountains shine like green emeralds. Overlooking the West Lake, the glittering West Lake is like a ink painting. The tea gardens, at Meijiawu, are full of life and another great attraction.

How about Xixi National Wetland Park? Is it worth to do a Hangzhou Xixi National Wetland Tour from Shanghai?

The park is located less than five kilometers from West Lake in the west of Hangzhou, is China's first national wetland park with a history over 1500 years. It takes around 40 minutes from Hangzhou east train station. It is an ideal place if you want to escape the hustle and bustle of the city life.

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